Shipping policy
Thank you for shopping with Trygoo. We are committed to delivering your order accurately, in good condition, and always on time.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Time & Rates
Shipping times vary depending on your location:
- Domestic Shipping: 3–7 business days
- International Shipping: 7–15 business days
Shipping costs are calculated at checkout based on your location and selected shipping method. Occasionally, we may offer free shipping promotions.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.
Delays
While we aim to meet all delivery timelines, delays may occur due to:
- High order volumes
- Customs processing (for international orders)
- Carrier delays beyond our control
We appreciate your patience in such situations.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at [your support email].
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery. We will work with the carrier to resolve the issue and ensure you receive your order.
International Shipping & Customs
International customers are responsible for any customs duties, taxes, or fees required by their country. These charges are not included in the product or shipping cost.